Hosted VOIP Phone Systems

Hosted voice over IP (VoIP) is a great phone solution for businesses of all size. There are many benefits to be gained from going VoIP. Almost unlimited features, flexibility, cost, however hosted providers are around every corner these days so how do you know what or who to choose? We will work with you and explain the difference and benefits.

How VoIP Works

Our Business VoIP solutions use your current internet connection to connect your phones to your phone system hosted in our secure data centers. Whether you are a large enterprise with multiple locations or a small office with only a few employees you will have support and up to date features at your fingertips.

Good VoIP and Bad VoIP

There are many things that can make a hosted service bad. Understanding those issues is the first step. When making calls over the public internet time and distance is everything. If you are downloading something from the internet and there is a delay you will never know. If you are talking and there is a delay you will miss words. We do things a little different with our hosted solutions. We host them on fiber rich data centers scattered all across the Midwest so no madder where you are located we have a connection close. Many companies have good server infrastructure but your call may have to travel from Madison to Texas to get to it. The less time your calls spend on the public internet the better.

The key to Good VoIP is infrastructure, features and support. If you are missing one of those things it can be the difference between a good experience and a bad one.

Feature List

  • DID Support
  • Configurable Outbound Caller ID, User/Phone Features
  • Unbundled SIP Trunks
  • Hold, Park, Transfer, Attended Transfer, Pickup, Do Not Disturb, 3-Way, Conference Calling, etc.
  • Voicemail
  • Message Retrieval via Phone, Web, or Email attachment
  • Intercom/Page Through

Phone Options

  • DSS/BLF Keys
  • Hot Desking— Login to any phone
  • Call Transfer from Mobile Phone
  • View Real-time status of other users

Teleworking

  • Record on Demand
  • Full-time Recording with Call Data
  • Export Sound Files

Call Recording

  • User Uploadable Sound Prompts
  • User Configurable Menus
  • Call Routing Schedules
  • Multi-lingual
  • Dial by Name Directory (First, Last, Both)

Automated Attendant/IVR

  • Web-based Administration
  • Role-based Permissions
  • Multi-company, Multi-site
  • Automated Phone Provisioning, Easy Administration
  • Unlimited Call Queues
  • Real-time and Historical Reports
  • Manager — Listen/Barge in/Whisper
  • Caller Experience Option Settings

Call Center

  • Flexible Extension Numbers
  • Open Standards for easy integration
  • Expand or Reduce number of users quickly and easily
  • SIP TIE Trunk Support

Connect to Premise Systems

  • Skype Trunk Support
  • Click to Dial, Flexible/Customizable
  • Easy Conference Setup via phone
  • PIN protected

Conference Bridge

  • Windows, Mac and Linux Client
  • Real-time view of users, queues,

Switchboard Client

  • Cloud Reliability
  • Quick, Easy Deployment
  • 24/7/365 Monitoring
  • Automatic Updates
  • System Security Updates
  • Advanced Secure User

Cloud Data Center

  • System Call Reports with filters Reporting

Devices

  • We can support 75+ SIP phone
  • Overhead paging
  • Video Survaillance
  • Analog SIP gateways
  • Full integration with Google Could Applications, Microsoft, and may other external applications.